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Cancellation

Cancellation Policy

Notice given 30 days and more before check in: Full refund will be given.

Notice given 7-14 day before check in: 50% of the total booking value will be charged, unless booking is transferred to another time within 6 months.

Notice given less than 7 days before check in: 100% of the total booking value will be charged.

PLEASE NOTE: If you have booked via Airbnb, Expedia, Bookings their Terms and Conditions apply to the booking.

COVID Cancellation Policy

In the event of any government lockdowns or travel restrictions, we can hold a credit for a future stay. If you are unwell, self-isolating or quarantining, we ask that you please contact us as soon as possible and we can move your stay to another time.

Terms, Conditions and Privacy Policy

When you book to stay with us you are doing so as well as accepting the booking terms and conditions.

The following Terms and Conditions apply to your stay at Riad Botanica.

Please note your reservation is not confirmed until full payment of the booking has been received.

Rates & Payment

We offer the best rates directly on our website,

https://riadbotanica.com each platform charge up to 20% which is added in their rates.

Payment methods via Direct Deposit or PayPal will be send after reservation has been requested. The PayPal payment is live at https://riadbotanica.com

Check-In & Check-Out

We are delighted to offer;

  • Check in time is: 2 pm or as soon as your room is ready
  • Check out time is: 11 am as everyone likes a lie-in!
  • A later check-out is available upon request and is subject to availability. An extra charge may apply, please discuss your requests with our team.

Number Of Occupants

All stays must be used for private use only and to accommodate the number of guests (maximums are outlined per room on our website at https://riadbotanica.com ) this is also stated on your booking confirmation.

No functions, gatherings or parties may be conducted at the property without prior arrangement with the manager or reservations team.

Exceeding the stated number of guests will result in a termination of the booking and without consent, you will be required to vacate the property immediately without a refund. Furthermore, charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.

Minimum Length Of Stay

A minimum 2-night length stay applies to all bookings. On booking, you agree to stay for the
required minimum nights.

Cleaning

Our wonderful team clean your room daily, and we provide a sustainable approach to changing linen every second night. Riad Botanica was originally a home built in and around the establishment of the Medina in Marrakech from the 10th Century. In 2022 it has been converted into a guest house, this renovation has been made to the highest standard, boasting local artisans and craftsmanship which can be seen across delicate plasterwork, bespoke made furniture, hand-printed wallpaper imported from Australia and within all fixtures and fitting. We ask that you treat our property as you would your own home. If the room or apartment is found to be left in an unreasonable state at check out, there may be breakage and excess cleaning charges involved. This will be determined on a case to case basis and a member of our team will contact the guest to advise if there is damage or if excess cleaning is required. Please leave the property in the state you found it.

Parking

There is secure parking nearby which has nothing to do with our property and all vehicles are parked at the risk of the owner. Riad Botanica shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the property.

Children

We welcome children and infants, the pool is not gated and we advise parents to take care at all times around water. In particular young children and infants.

Pets

Fortunately we can also accommodate furry friends on the property, we have dedicated pet beds which we request people use for their pets. If there is any damage or mess created by pets there will be additional cleaning charges.

Damage

Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the Riad Botanica its furniture fittings, or any consequent loss suffered by Riad Botanica. Any such breakages, damage or loss, must be reported immediately.

Smoking Policy

There is a very strict no-smoking rule inside or within the courtyard and public areas of Riad Botanica. If there is any evidence of such, including a smoke odour, a penalty charge of €1000 Euros will be automatically charged to your credit card.

Personal Property

Riad Botanica will endeavour to take all possible care but accepts no responsibility for damage or loss of equipment, merchandise or other property left on the premise during and after a guests stay. We advise that guests arrange their own insurance to cover such damages and/or losses.